Don't you love her concluding comment? "My goal today was to provide you with outstanding service." Umm-hmm. How about a little less scripting and a little more design thinking?
I'm not sure if this video is depressing because it's so damn funny, or funny because it's so damn depressing.
I've seen a statistic somewhere estimating that an airline industry operating at health care's quality level (or, really, the lack thereof) would crash a passenger-laden 747 nearly every day.
I'm not sure if this video is depressing because it's so damn funny, or funny because it's so damn depressing.
I've seen a statistic somewhere estimating that an airline industry operating at health care's quality level (or, really, the lack thereof) would crash a passenger-laden 747 nearly every day.
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