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"Why do doctors think their time is more valuable than yours?"

Cheryl Clark, for HealthLeaders Media:  Patients Set to Unleash Feedback on Doctors.

"Doctors should brace for an earful about scheduling difficulties, hour-long waits, perceived disrespectful attitudes, and unreturned phone calls.


"I know doctors think these aspects of the care process are, in the big scheme of things, minor annoyances that have nothing to do with their skills in diagnosis and treatment.

"But perceived mistreatment by physicians and their staffs may have an enormous indirect, much more subtle, impact on patient compliance, and ultimately on quality and outcomes.
[...]

"And I don't think doctors are at all prepared for this. They'll no longer be able to brush away a bad review as just another outlier on Yelp. In time, there will be a real cost associated with bad reviews. "Many physicians have no idea what CGCAHPS is, and that value-based purchasing is coming soon for them," says Patricia Riskind, senior vice president of medical services for Press Ganey, which administers these surveys for its medical group clients, and soon for health departments in at least two states. 'And it probably will be a little shocking, at least initially.'"

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