For a moment, let's assume the passage of some sort of health insurance reform. If, as seems a likely outcome, millions of people become newly-insured, health care's providers may need an entirely new phraseology and strategic playbook.
Out the window: pervasive, demeaning codewords for the poor, like "medically indigent," "charity cases" or, worse, "deadbeats" and "GOMERs." Suddenly au courant: unfamiliar labels like "paying customers," underserved new markets" and "growth opportunities."
Who will those newly-insured reward with their loyalty and spending power? Think about it.
Will it be those providers (and you know who you are) who've spent professional lifetimes studiously avoiding any contact, closing services while de-marketing others, and de-camping to the wealthy suburbs whenever feasible?
I hope not, frankly. Somehow that'd be like well-fed banquet-goers heading back for seconds while starving servants watch through the windows. No, this provider segment has exhausted most other growth opportunities and now the biggest undiscovered pot of gold in decades is about to slip through their hands.
Because I'm rooting for the beneficiaries to be those who stuck it out through thick and thin - usually more thin than thick. Those who every day, and quite miraculously, turned a few loaves and fishes into a modest health care repast for the left-behind masses. Those who, though the waiting times may have been long, never turned anyone away.
Actions have consequences.
Out the window: pervasive, demeaning codewords for the poor, like "medically indigent," "charity cases" or, worse, "deadbeats" and "GOMERs." Suddenly au courant: unfamiliar labels like "paying customers," underserved new markets" and "growth opportunities."
Who will those newly-insured reward with their loyalty and spending power? Think about it.
Will it be those providers (and you know who you are) who've spent professional lifetimes studiously avoiding any contact, closing services while de-marketing others, and de-camping to the wealthy suburbs whenever feasible?
I hope not, frankly. Somehow that'd be like well-fed banquet-goers heading back for seconds while starving servants watch through the windows. No, this provider segment has exhausted most other growth opportunities and now the biggest undiscovered pot of gold in decades is about to slip through their hands.
Because I'm rooting for the beneficiaries to be those who stuck it out through thick and thin - usually more thin than thick. Those who every day, and quite miraculously, turned a few loaves and fishes into a modest health care repast for the left-behind masses. Those who, though the waiting times may have been long, never turned anyone away.
Actions have consequences.
Comments