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Hospitals Using Social Media To Bolster Customer Service?

Inquiring minds (well, mine at least) want to know how your hospital is using social media as an integral part of a customer service strategy.

Specifically, how are you engaging on-line communities in proactive, problem-solving ways? What are you doing to solve problems before they become full-blown PR nightmares?  And how does your social media strategy support your efforts?

Are you doing it?  Trying it?  Planning it? Thinking about it?  Avoiding it? 

Let me know. Leave a comment or e-mail steve@t1resources.com.

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