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From Crisis...Opportunity

From MobiHealth News: AT&T offers WellDoc's DiabetesManager, a mobile phone-based diabetes management solution, to AT&T employees as part of a strategic alliance to jointly market DiabetesManager to the "entire health care system" including self-insured employers, payers and disease management organizations.

From Clickz: "Great companies embrace social media because they have nothing to hide and welcome everyone to discuss their products, media requires more of a cultural change in companies than a strategic change."

From HealthLeaders Media: Consolidations involving for-profit hospital companies acquiring struggling not-for-profits are a growing and 'favorable trend, says Moody's.  

Seeking grant funding?  Prepare to be accountable for results, says Hospital and Health Networks."Increasingly, foundations are requiring objective evidence of specific changes in health status, behaviors and/or knowledge resulting from program activities."

From RedOrbit: the many hurdles that must be overcome before the chaotic health care delivery system can realize the promise of P4 Medicine - predictive, preventive, personalized and participatory.

Business WeekInnovation that's 'Born to Run.'  "...the universal journey from despair to resilience."

Managing population health requires innovation, says Premier's Keith Figoli.  Integrated information systems are required, as are abilities to administer reimbursement and coordinate care among diverse providers and across organizational boundaries.

AIS's Health Business Daily says hospitals fear ACO's impact: "...since much of the savings is likely to come from reduced hospital admissions and emergency room visits (and) the financial toll (ACOs)  could take on them in the short run."


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Steps 2-5: have a strategy, metrics, a champion and resources. OK. Hard to argue with any of those.

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The Answer For Lower Healthcare Costs Is...

...Customer Service.

From the New York Times: Seattle's Iora Primary Care is a new model of primary care, seeking national scale and venture capital funding.  Though the ambition may be outsize, the concepts are not new. Daily team huddles. Health coaches. Taking satisfaction surveys seriously and mining results for actionable insights. Employer and payer partnerships. Pay-for-performance not volumes. Loose-tight operations (wellness options are "loose" - i.e. varying from site to
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According to the article:
"...small change(s) can make a big difference in a patient’s health — what good is the perfect drug if the patient can’t swallow it? — but the extra-mile work it took to get there can be a challenge for the typical primary care practice in the United States. Harried by busy schedules and paid on a piecework model, many doctors rush from visit to visit, avoid phone calls and emails that …