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"What a bunch of clueless chumps"

Fox News: "Facebook users heap baggage on Spirit Airlines after dying vet refused refund."

That we're living in the age of the Facebook mob assures Spirit Airlines that they'll lose far more in business and customer goodwill than the $197 refund would've cost. And somehow I doubt that many of Spirit's customers are, today, saying "Thanks for looking out for us and keeping fares low."

More likely they're saying "What a bunch of clueless chumps."

There's following policies and procedures to the letter, and then there's doing the right thing. Frequently the two converge. Not this time.

UPDATE:  The chump caves.
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