Skip to main content

The Hearst Corp: A Hard Act To Follow?

A major paper - The Seattle Post-Intelligencer - is put up for sale as a last-ditch attempt to see if it has any future at all. I don't live in Seattle or read the P-I, but I can't imagine their situation is much different from other struggling media properties. Nor are the explanations unusal or creative: revenues are down, expenses are up, the internet is draining away readership.

Funny, I didn't see "failure of vision" on the list anywhere.

The P-I's owners (currently the Hearst Corp.) might want to read this post from Seth Godin. In just six concise recommendations, he outlines a strategy for the New York Times that could work on the left coast, too. Built around enabling users to spread messages, using accumulated influence in new ways, building permission assets, keeping score, using stringers by the thousands, and creating new platforms for advertising, it all sounds so easy and obvious when Godin says it.

In Godin's words,
"Lots of organizations go through this analysis. How do you leverage your brand or your customer base to get to the next level, to enter new markets or new technologies--and do it while running your old business. And almost without exception, organizations are run by people who want to protect the old business, not develop the new one."
Think about Godin's ideas for a moment. Might they apply to other industries too, say health care? Many health care CEOs say "What's the problem? We've got a web site don't we?"

Yes, they do have a web site, usually one they're content to ignore so long as it's "no worse than the competition's" and the belief persists that THEIR patients are too old or too trusting in their physician to spell 'WWW.' Meanwhile, smaller, hungrier, more nimble organizations are following Godin's formula and creating the next generation of customer value...the networks, the functionality, the information flows, the collaboration.

And darn those customers for following the value, never caring very much what the CEO thinks. Is health care such a protected guild that none of this matters? I don't think so. And when does it become too late to save a business model built on protecting the edifice complex? Ah, now there's a question...

Meanwhile, I think I'll send a resume to the P-I.

UPDATE: Today, Godin followed up with a post titled "When newspapers are gone, what will you miss?" His answer: not much. Its a good question to ask about your industry, too. What would be missed if you disappeared tomorrow? Could you be replaced by someone cheaper, smarter, faster?


Comments

Popular posts from this blog

Michael Porter On Health Care Reform

Michael Porter, writing in the New England Journal of Medicine, proposes "A Strategy For Health Care Reform - Toward A Value-Based System." His proposals are fundamental, lucid and right-on, meaning they're sure to be opposed by some parties to the debate, the so-called "Yes, but..." crowd. Most important, in my opinion, is this: "... electronic medical records will enable value improvement, but only if they support integrated care and outcome measurement. Simply automating current delivery practices will be a hugely expensive exercise in futility. Among our highest near-term priorities is to finalize and then continuously update health information technology (HIT) standards that include precise data definitions (for diagnoses and treatments, for example), an architecture for aggregating data for each patient over time and across providers, and protocols for seamless communication among systems. "Finally, consumers must become much mor...

gapingvoid cartoon #378

Buy your own, here.

"An Affordable Fix For Modernizing Medical Records"

...from the Veterans Health Administration and Midland (TX) Memorial Hospital. I know enough about my own strengths and weaknesses to know that I'm no IT expert. But I am acutely interested in examples of people and teams thinking differently to solve long-standing, intractable problems and, for better or worse, there are lots of those to be found in the IT realm. Yesterday, it was a story about a team adding iPhone portability to MEDITECH functionality, delivering to harried physicians better access to clinical data and more productive hours in every work day. (Wow. Apple in the boardroom AND the physician lounge. Has to be an IT traditionalist's worst nightmare. But I digress...) Today, the Wall Street Journal features a story about Midland (TX) Memorial Hospital finding an affordable, open-source alternative to proprietary EMR systems : "In the push to digitize America's hospitals, Midland Memorial faced an all-too-common dilemma: a crying need for information ...