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"We Can Be Heroes (Just For One Day)"

Does your organization have heroes? Who are they?

Those who hit their expense budgets or those who delight customers and grow revenues?

Those with zero customer complaints or those who realize that a complaint is a 'gift' - a chance to improve?

Those finding fault in every difficulty or those uncovering opportunity in every difficulty?

Those for whom "It's new, untried and innovative" is an idea-killer or those for whom it's a discussion-starter?

Those grumping 'why?' or those cheering 'why not?'

The 'plodding risk-avoiders' or the prudent risk-takers?

Who did YOU recognize at your last leadership meeting?  And what signals did it send?

Follow me on Twitter at @whatifwhynot.

 

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