Using An iPhone To Post ER Wait Times

From HealthLeaders Media, The Hospital of Central Connecticut is increasing efficiency and patient satisfaction by using an iPhone app to post ER wait times.

According to Jeff Finkelstein, MD, chief of emergency medicine at HCC,

"If we are behind at one campus, and no wait at the other, wouldn't it be nice if the patient selected the one with a lesser wait? It's a win-win: We set expectations and let people know, and on the back-end maybe it's going to help us a little bit by smoothing demand."

More here about ER wait times, including my experience attempting something similar to HCC's effort, though in the pre-iPhone era.

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