Questions, Thoughts, Provoking...

Some thought-provoking questions (at least I think they are...)

Are you more interested in what EVERYBODY is doing (i.e. best practices and benchmarking) or in what NOBODY is doing (i.e. innovation?)

Do you prefer to be the BEST among many or the FIRST among few?

Are you content being 'least-sucky' when the bar is set at full-on 'suckitude?'

What if those around you are mediocre? (Think customer satisfaction in airlines or hospitals. Nobody, not even top performers, score very well compared to other industries' top performers. Your hospital may be Press Ganey's shining star, but maybe your benchmark should be Ritz-Carlton, not some like-sized hospital cohort.)

And if you respond with something like "We're not a hotel and health care is difficult and complicated..." I guess we know how you'd answer the first two questions, don't we?

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Michael Porter On Health Care Reform

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gapingvoid cartoon #378

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