Skip to main content

Questions, Thoughts, Provoking...

Some thought-provoking questions (at least I think they are...)

Are you more interested in what EVERYBODY is doing (i.e. best practices and benchmarking) or in what NOBODY is doing (i.e. innovation?)

Do you prefer to be the BEST among many or the FIRST among few?

Are you content being 'least-sucky' when the bar is set at full-on 'suckitude?'  

What if those around you are mediocre?  (Think customer satisfaction in airlines or hospitals.  Nobody, not even top performers, score very well compared to other industries' top performers.  Your hospital may be Press Ganey's shining star, but maybe your benchmark should be Ritz-Carlton, not some like-sized hospital cohort.)  

And if you respond with something like "We're not a hotel and health care is difficult and complicated..." I guess we know how you'd answer the first two questions, don't we?

Labels:

Comments

Post a Comment

Popular posts from this blog

Michael Porter On Health Care Reform

Michael Porter, writing in the New England Journal of Medicine, proposes "A Strategy For Health Care Reform - Toward A Value-Based System." His proposals are fundamental, lucid and right-on, meaning they're sure to be opposed by some parties to the debate, the so-called "Yes, but..." crowd. Most important, in my opinion, is this: "... electronic medical records will enable value improvement, but only if they support integrated care and outcome measurement. Simply automating current delivery practices will be a hugely expensive exercise in futility. Among our highest near-term priorities is to finalize and then continuously update health information technology (HIT) standards that include precise data definitions (for diagnoses and treatments, for example), an architecture for aggregating data for each patient over time and across providers, and protocols for seamless communication among systems. "Finally, consumers must become much mor...
Post a Comment
Read more

Simplicity From Complexity

Health care planners typically juggle many different services and businesses, each with unique customers, competitors and prospects.  The complexity can be overwhelming.  So-called portfolio models for assessing industry attractiveness and competitive strength can be a good analytical jumping-off point, including the McKinsey-GE 9-box matrix . (Click on the "Launch Interactive" link.)
Post a Comment
Read more

5 Marketing Megatrends

Coming to a brand near you, from Adam Kleinberg at iMedia Connection, here are " 5 marketing megatrends you can't ignore ." Mass collaboration... Constant connectivity... Globalization... Pervasive distrust in big corporations... A global sense of urgency... #4 is, I think, under-appreciated in health care. Doctors and hospitals like to think of themselves as the last of the white hat-wearing good guys, and maybe they are. But trust is a funny thing - built over decades and lost overnight. Screw it up and watch the laser beam of populist rage move from Wall Street to Medical Avenue.
Post a Comment
Read more