Skip to main content

Thanks For Reading!

Time to thank a few more readers, notably,
  • Franciscan Hospital, Cincinnati, OH
  • Renown Health, Sparks and Reno, NV
  • Core Foundation, Chicago, IL
  • University of Pittsburgh, PA
  • GE Medical / UK
  • UBS, London, UK
  • New York State Health Department, Albany, NY
  • Mercy Hospital / Medical Center, Des Moines, IA
  • Alliance Life Sciences Consulting Group, NJ
  • Catholic Health Care West, Mission Hills, CA
  • Global Capacity, Dallas, TX
  • University of Minnesota, MN
  • Citgo Petroleum Corporation, Katy, TX
  • Bloomberg, London, UK
  • Press Ganey Associates, South Bend, IN
  • Candid Health Care, Houston, TX
  • Northwest Hospital Center, MD
  • Grady Memorial Hospital, Atlanta, GA
  • BrainBank, Inc., Montreal
Last but not least, thanks to the Guardians of Life, Liberty and the Pursuit of Happiness at Cyveillance, a Washington D.C. company billing itself as "The World Leader In Cyber Intelligence..." for visiting a recent post in which I used some unkind words - including 'fraud' - to describe the textbook publishing industry. 

Fraud!  Fraud!  Fraud!  There, that should keep 'em coming back for a while longer.

Thanks for reading, even to the spooks!  Leave a comment next time.  I am no threat to anybody except those afraid of words and the occasional debate.    


Popular posts from this blog

Becoming Consumer Friendly In Five Easy Steps...Or Not

An article at offers hospitals 5 steps to becoming more consumer friendly.

If you still think there's a secret sauce to your hospital becoming more "consumer friendly," these 5 steps are as good a place to start as any.  Unfortunately, it's a little like that old Steve Martin comedy bit where he says he'll teach you how to be rich. The first step is to go find a million dollars.

Step 1 from the article is realizing that "...a Medicare beneficiary with chronic conditions is different from a young mom who brings her kids in for an annual check-up." This is market segmentation for beginners, and, yes, one size decidedly does not fit all. I'm sure your marketing team's been saying this for a while.

Steps 2-5: have a strategy, metrics, a champion and resources. OK. Hard to argue with any of those.

But those things, alone or together, won't overcome culture. They're important components to be sure, but insufficient without a …

My Take On Anthem-Cigna, Big Dumb Companies and the Executives Who Run Them

After last Friday's Appeals Court decision, Anthem's hostile takeover of, er, merger with Cigna has but a faint pulse. Good. Unplug the respirator. Cigna's figured it out but Anthem is like that late-late horror show where the corpse refuses to die. Meanwhile, 150 McKinsey consultants are on standby for post-merger "integration" support. I guess "no deal, no paycheck..." is powerfully motivating to keep the patient alive a while longer.

In court, Anthem argued that assembling a $54 billion behemoth is a necessary precondition to sparking all manner of wondrous innovations and delivering $2.4 billion in efficiencies. The basic argument appears to be "We need to double in size to grow a brain. And just imagine all those savings translating directly into lower premiums for employers and consumers." 

Stop. Read that paragraph again. Ignore the dubious "lower premiums" argument and focus on the deal's savings.

$2.4 billion saved from a p…

Another Day, Another App, Another Satisfied Customer

How might health care providers use technology to turn customers' mobile phones into information displays and ordering devices? A few years ago, the NY Times outlined how retailers are doing it...
"(Designer Norma) Kamali is at the forefront of a technological transformation coming to many of the nation’s retailers. They are determined to strengthen the link between their physical stores and the Web, and to use technology to make shopping easier for consumers and more lucrative for themselves.

Cisco Systems, the supplier of networking equipment and services for the Internet, is also a leader in the field. The company’s Mobile Concierge system is capable of connecting customers’ smartphones to retailers’ wireless networks — so a shopper could type “Cheez Whiz” into a cellphone, then pinpoint its location in the store." Ms. Kamali's boutique installed a technology called ScanLife, "allowing people to scan bar codes on merchandise and obtain details about the…