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Posting ER Waiting Times Pays Off

In meetings yesterday with a hospital that recently started posting ER waiting times.  They've documented 3-4 PATIENTS A DAY who checked waiting times online and, as a result, decided to come to this particular facility over several competing options.

True, this is a hospital where waiting times are generally short, thanks to consistent and sustained attention to ER throughput.  But as I always say, increased business is the best recognition for all that hard work.  Good for them.

I raised the issue of hospitals posting ER waiting times in this post a few weeks ago.  Better to be first and proud than last and sheepish.

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Unknown said…
Forget the ER. Try the DMV.

NEVER wait for medical care again!
http://www.youtube.com/watch?v=yh_Eg0JprRk

Pamela Wible MD
February 26, 2011 at 11:56 PM
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