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The Social Media Meaning Of "Empowerment"

"You can build a strategy around empowering employees to solve customers’ problems—but it will challenge your organization from the inside. Freeing employees to experiment with new technologies, to make high-profile decisions on the fly, to build systems that customers see, and to effectively speak for the organization in public is not something most corporations or government agencies are accustomed to doing."

From the Harvard Business Review article, "Empowered" by Josh Bernoff and Ted Schadler, also authors of a forthcoming book which you can buy over there to the left.  Highly recommended.

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